Why is my account disabled?

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We regularly screen all survey responses to ensure clients are receiving honest and insightful feedback. Disabling accounts is our least favorite part of the job, but is critical to maintaining integrity within the platform.

We have a number of measures in place to flag accounts that may not be following our terms of service. Occasionally, these systems may incorrectly flag your account. If your account has been disabled incorrectly, please reach out to us so we can get you back up and running. 

You can help us prevent this from happening by knowing and following our community guidelines.

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