Issues with your gift card code

  • Updated

Gift cards are issued through a rewards partner and have unique codes that are only made available to you by email. Receiving a non-redeemable gift card code is unlikely and usually, other factors are the cause.  We suggest entering the code multiple times in different ways to ensure accuracy. 

To redeem a gift card:

  • Type your code manually
  • Click the link that leads to the company's site directly from the email
  • Copy and paste the code for online shopping or
  • Print your gift card for in-person redemption

Some sites require you to redeem the gift card during check out while others have a gift card section designated for gift card codes. If you are unsure of how to redeem your gift card once you are ready to purchase, we suggest you reach out to that company where you're spending your reward.

iOS users: If you haven't received your reward, you may need to disable Apple's Hide my email feature. You can do this by visiting Settings > Password & Security > Apps Using Apple ID > Crowdtap > Stop Using Apple ID

If you are still unable to receive or redeem your gift card, please chat with us and we'd be happy to help.

We recommend reading through our Privacy Policy and Terms of Service if you have questions about how Crowdtap collects, handles or processes your personal information.