Denied verifications

  • Updated

Verification may be denied for a few different reasons. The most common reasons are:

  • The information you provided can’t be found in any public records.
  • You’re using a temporary address or PO box.
  • You’re using a former name or address.

Make sure the information you provide matches your current government-issued identification. You can attempt verification two times before your account is locked. If this happens, please chat with us and our Support team will be happy to help.