Profile/Account Settings

I'm having trouble loading the site!

Oh no! Please clear your cache, delete your cookies, and restart your browser/device. This should do the trick! See these instructions to learn how. Be sure to frequently check our Facebook page - this is w...

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Why am I not getting my Crowdtap emails anymore?

If you aren't getting email notifications from Crowdtap that you did in the past, your email provider has probably marked them as spam. Please follow these steps below to resolve the issue: First, make sure ...

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How do I change my email address and/ or email notification settings?

Change email address To change the email account at which you'll receive Crowdtap emails, please email Support Center with the following information: Both your old and new email addresses Your reason for...

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How can I change my charity?

To change the charity you're supporting, click on the Profile icon on the right side of your top navigation bar in your Crowdtap account and select Settings from the drop down list. Under the heading "Personal"...

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Can more than one person from the same household have Crowdtap accounts?

Definitely! You know what we always say - families that tap together, stay together! Just make sure that the accounts are all authentic and unique. Any content and submissions on the website should also be uniq...

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Why does my account say I am donating to a charity?

Giving back to those in need is important to us here at Crowdtap, and we like to provide a way for you to support charities that are meaningful to you just by completing your Crowdtap actions. When you join Cro...

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Can I use Crowdtap if I live outside of the US?

Crowdtap is currently only open to United States residents. If you currently live outside of the 50 US states, unfortunately you won't be able to participate at this time. Stay tuned for updates as we look t...

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How do I delete my account?

To delete your account, first log in to your Crowdtap account then clicking on the Profile icon on the right side of your top navigation bar and select "Settings" from the drop down list. Scroll down to the bot...

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How do I change my profile picture?

You can edit your profile picture via the side navigation bar. If you hover over your photo, you will have the option to remove, or reupload a photo.

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How do I change my Facebook?

If your Crowdtap account was registered using Facebook, then unfortunately we currently cannot switch the Facebook account you use to log in.

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